We respect your right of access to information. This document will help you exercise that right as required by section 51 of the Promotion to Access of Information Act 2 of 2000 (PAIA).
Callouts like this are a summary of our manual and contain the most important and relevant points for you. They are here to help you understand it, but please read the full manual.
Who we are
We are RattleHub Digital Ltd, a technology company specializing in the management of personal information, and this is our ‘Access to Information Manual’. Its purpose is to help you access our information and any other information that we have. PAIA requires us to make it available to you so that you:
This manual exists to tell you what information we have and help you get access to it.
What we do
The core purpose of our business is to empower all our customers to confidently organise and manage their personal information. We take the deliberate position to empower digital citizens to own their data through our digital data exchange. In line with our mission statement, we provide a secure and structure platform where people can manage their personal information, and potentially their life, better. The owner of the data consents to the integration of data points from multiple sources via secure open API’s and secondly the sharing of information which enables our platform to automate mundane and boring processes, while facilitating flow in the ever-growing continuous exchange of data. Only the owner of the personal data has the tools and technology to share their data with the chosen partners data points, whilst at the same time the owner of the personal data has a single view of the data specific partners has of them.
Our details
Our details are as follows:
These are all our details, but please rather contact us by email at info@rattlehub.com whenever possible.
Further guidance
If you would like further guidance on how you can get access to information under PAIA, you may contact the South African Human Rights Commission (SAHRC) to find out more information about PAIA. They have a guide in each official language of South Africa on how to exercise any right under PAIA. Their contact details are as follows:
For further guidance on how you can get access to information, please contact the SAHRC by visiting their website at http://www.sahrc.org.za/index.php/understanding-paia.
Records we hold
We hold the following subjects and categories of records:
We hold various subjects and categories of records in electronic or physical form that are available automatically or in other ways.
Company records
Company records are all our records related to the incorporation and administration of our company. Some of them are available from the Companies and Intellectual Property Commission (CIPC).
| Memorandum of incorporation | Automatically available from CIPC |
| Directors’ names | Automatically available from CIPC |
| Documents of incorporation | Automatically available from CIPC |
| Minutes of board of directors’ meetings | Not automatically available |
| Written resolutions | Not automatically available |
| Records relating to appointment of directors, auditor, secretary, public officer, or other officers | Not automatically available |
| Share register and other statutory registers | Not automatically available |
| Other statutory records | Not automatically available |
Business records
Business records include any documents that have economic value to the business.
| Operational records | Not automatically available |
| Published works | Not automatically available |
| Internal correspondence |
Not automatically available |
| Product records | Not automatically available |
Financial records
Financial records are all our records related to our finances.
| Financial statements | Not automatically available (NDA required) |
| Tax returns | Not automatically available |
| Other documents relating to taxation of the company |
Not automatically available |
| Accounting records | Not automatically available |
| Banking records | Not automatically available |
| Banking details | Automatically available on request |
| Bank statements | Not automatically available |
| Electronic banking records | Not automatically available |
| Paid cheques | Not automatically available |
| Asset register | Not automatically available |
| Rental agreements | Not automatically available |
| Invoices | Not automatically available |
| Financial agreements | Not automatically available |
Insurance records
Insurance records are all our records related to our insurable assets.
| Insurance policies held by the company | Not automatically available |
| Register of all immovable property owned by the company | Not automatically available |
Income tax records
Income tax records are all our records related to our income tax obligations.
| PAYE records | Not automatically available |
| Corporate tax records | Not automatically available |
| Customs tax | Not automatically available |
| Documents issued to employees for income tax purposes | Not automatically available |
| Records of payments made to SARS on behalf of employees | Not automatically available |
| VAT records | Not automatically available |
| Regional services levies | Not automatically available |
| Skills development levies | Not automatically available |
| UIF | Not automatically available |
| Workmen’s compensation | Not automatically available |
Personnel records
Personnel records are all our records about anyone who works for us, provides services to us, or provides services on our behalf and who receives or is entitled to receive remuneration, including our employees, contractors, and other personnel.
| List of employees | Not automatically available |
| Employee personal information | Not automatically available |
| Employee employment contracts | Not automatically available |
| Employment policies and procedures | Not automatically available |
| Employment equity plan | Not automatically available |
| Medical aid records | Not automatically available |
| Pension and provident fund records | Not automatically available |
| Salaries of employees | Not automatically available |
| Leave records | Not automatically available |
| Internal evaluations | Not automatically available |
| Disciplinary records | Not automatically available |
| Disciplinary codes | Not automatically available |
| Training records | Not automatically available |
| Operating manuals | Not automatically available |
| Personal records provided by personnel | Not automatically available |
| Other statutory records | Not automatically available |
| Related correspondence | Not automatically available |
Personnel records include records about our employees and contractors.
Policies and directives
Policies and directives include both internal and external documents.
| Internal relating to employees and the company | Not automatically available |
| External relating to clients and other third parties | Not automatically available |
| Information technology systems and documents | Not automatically available |
Agreements or contracts
Agreements or contracts include the documents themselves and all related documents.
| Standard agreements | Not automatically available |
| Contracts concluded with customers | Not automatically available |
| NDAs | Not automatically available |
| Letters of Intent, MOUs | Not automatically available |
| Third party contracts (such as JV agreements, VAR agreements, etc.) | Not automatically available |
| Office management contracts | Not automatically available |
| Supplier contracts | Not automatically available |
Regulatory documents
Regulatory documents include any documents required to comply with any laws.
| Permits | Not automatically available |
| Licences | Not automatically available |
| Authorities | Not automatically available |
Published information
Published information includes any document that we prepare and produce.
| External newsletters and circulars | Automatically available |
| Marketing brochures | Automatically available |
| Internal newsletters and circulars | Not automatically available |
| Information on the company published by third parties | Not automatically available |
| Information on our website | Automatically available |
Customer information
Customer information includes any information about anyone that we provide goods or services to, including our customers, leads, or prospects. The table below describes the customer information we hold in specific categories:
| Category | Description | Automatically available? |
| Customer basic information | This can include identifying information such as your name, date of birth, or any identification document. | Not automatically available |
| Information of related parties | This can include identifying information of related parties, such as names, dates of birth, or any identification document | Not automatically available |
| Customer estate information | This includes information related to your estate. | Not automatically available |
| Customer profession information | This includes information related to your employment, your business, professional qualifications etc. | Not automatically available |
| Investment information | This includes information related to any investments you may have. | Not automatically available |
| Accounts information | This includes any information related to accounts you may have. | Not automatically available |
| Social information | This includes information related to your social interests. | Not automatically available |
| Health information | This includes any health-related information. | Not automatically available |
| Communications with customers | This includes any communications between us and you. | Not automatically available |
| Transactional information | This includes information related to transactions between us and you. | Not automatically available |
Information we hold to comply with the law
We hold records for the purposes of PAIA in terms of the following main laws, among others:
How to request access
We have authorised and designated our information officer to deal with all matters relating to PAIA in order to comply with our obligations in terms of PAIA. To request access to a record, please complete Form C which is available from:
Please submit the completed form to our information officer together with the relevant request fee (details here: http://www.sahrc.org.za/home/21/files/PAIA%20Notice%20on%20fees.pdf) at our information officer’s email address, our physical address, or by fax in terms of our details provided above. Please ensure that the completed form:
If you do not use the standard form, we may:
You may request information by completing a request for access form and submitting it to our information officer together with a request fee.
Grounds for refusal
We may have to refuse you access to certain records in terms of PAIA to protect:
We will notify you in writing whether your request has been approved or denied within 30 calendar days after we have received a completed request for access form. If we cannot find any requested record or it does not exist, then we will notify you by way of affidavit that it is not possible to give access to that particular record.
We may have to refuse you access to a record to protect others.
How we will give you access
We will evaluate and consider all requests to us in terms of PAIA. If we approve your request for access to our records, then we will decide how to provide access to you – unless you have asked for access in a specific form. Publication of this manual does not give rise to any rights to access information records, except in terms of PAIA.
How much it will cost you
You must pay us a request fee as required by law when submitting a request for access to information. The prescribed fees are as set out in the Fee Schedule which is available from http://www.sahrc.org.za/index.php/understanding-paia at this link: http://www.sahrc.org.za/home/21/files/PAIA%20Notice%20on%20fees.pdf. You must pay us the fees before we will hand over any information. You may have to pay a further access fee if we grant the request for any time that has exceeded the prescribed hours to search and prepare the record for disclosure.
How we process and protect personal information
We process the personal information of various categories of people for various purposes as set out in the terms of our Privacy Policy at https://rattlehub.com/privacy-policy.
Other prescribed information
The Minister of Justice and Constitutional Development has not made any regulations prescribing any other information that needs to appear in this manual.
Availability of this Manual
This manual is available in English and will be available on our website, and at our company offices. The manual is also electronically available on our website.
Updates to this Manual
This manual will be updated whenever we make material changes to the current information.